Frequently asked questions
Before contacting us you might want to see
if the answer to your questions is below:
What is Paypal?
How much is delivery?
Why does
delivery vary across the country?
How long is delivery?
Do you install the item?
What materials are the items made from?
Do you have any other items?
Do you have a mailing list?
Do you have any more history on the originals?
I am very pleased with my item, would you like a testimonial
for the site?
Do you do trade sales?
The kids have knocked over my piece & damaged it can it be
repaired?
What is Paypal?
Paypal is owned by Ebay and is one of the largest online
credit & debit card processors in the World. It has
been operating successfully on line for many years and you
can be assured that you are fully protected. More
details from
www.paypal.co.uk
How much is delivery?
Click here to see the delivery information page.
Why does
delivery vary across the country?
The material that these items are made from makes these
items both very heavy and fragile and we therefore
personally deliver these to ensure they arrive with you in
top condition. The distance from our depot in
the Cotswolds therefore determines the cost for delivery.
Should you wish to collect your own we welcome visitors.
How long is delivery?
We aim to start producing your item as soon as we receive
your order. Delivery should follow within 2
weeks, but on occasion may take longer.
If there are any problems we will contact you ASAP.
If the items will take longer than 30 days, we will
offer you a full refund.
Do you install the item?
As the items are very heavy we will deliver them to your
house. It is your responsibility to arrange
installation to the desired location.
What materials are the items made from?
We currently produce the items in reconstructed stone or
decorative plaster.
Plaster is only suitable for interior use.
Do you have any other items?
We will be adding more items to our catalogue in time,
keeps checking our news section for more information.
Do you have a mailing list?
We currently don't operate one, so you please
keep checking the site for news and offers.
Do you have any more history on the originals?
We are trying to compile some information and hope to add it
soon.
I am very pleased with my item, would you like a testimonial
for the site?
Yes please, we would love to get you feedback and also
welcome you referring your friends to our site.
Do you do trade sales?
We may be able to do trade sales for substantial orders,
please contact us.
The kids have knocked over my piece & damaged it can it be
repaired?
It may be possible to repair the item, do get in touch.
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